AK8 FAQ — All Your Questions Answered

No. Under AK8's rules, each person may only hold one account. Any attempt to open multiple accounts using the same mobile number, email, or device will result in all accounts being closed and funds may be forfeited.

On the login page, click the "Forgot Password?" link. A reset link will be sent to your mobile number or email. Click the link to set a new password. The reset link is valid for 15 minutes.

Go to Account Settings and click on "Identity Verification". Upload photos of both the front and back of your National ID or passport, along with a selfie. Verification is usually completed within 24–48 hours.

Yes. Contact the support team via email or live chat and your account will be closed. Make sure to withdraw your balance before closing. You also have the option to self-exclude temporarily or permanently as part of responsible gaming.

AK8 currently supports deposits and withdrawals via Mobile Pay, Nagad, and Rocket. All major mobile banking services in Bangladesh are accepted. More payment methods will be added in the future.

The minimum deposit on AK8 is ৳500. Your first deposit receives a 100% bonus. There is no maximum deposit limit, though a specific cap applies to the bonus amount.

Deposits via mobile banking typically appear in your account within 1–5 minutes. During peak hours, it may take up to 15 minutes. If it takes longer than 30 minutes, please contact support.

Withdrawal requests are typically processed within 24 hours. Accounts with completed KYC verification may be processed even faster. KYC must be completed before your first withdrawal.

AK8 does not charge any withdrawal fees. However, your mobile banking provider may apply their own transfer charges. The minimum withdrawal amount is ৳500.

Your first deposit after registration automatically receives a 100% bonus — no separate code needed. Visit the Promotions page for the maximum bonus amount and rollover terms.

Rollover is the number of times you must wager your bonus before you can withdraw it. For example, a 10x rollover means a ৳1,000 bonus requires ৳10,000 in bets. Sports bets placed from your bonus balance count toward meeting the rollover requirement.

Yes, AK8 regularly offers daily reload bonuses, weekly cashback, and special event bonuses for members. Check the Latest Promotions page every day to stay updated.

Yes, you can cancel an active bonus from your account settings. However, cancelling a bonus will also forfeit any winnings earned from it. Make sure to read the terms and conditions carefully before claiming a bonus.

AK8 offers betting on 30+ sports including cricket, football, tennis, badminton, kabaddi, and volleyball. All major tournaments are covered, including IPL, BPL, Cricket World Cup, and EPL.

In Live Betting, odds update in real time as the match unfolds — you can place a bet at any point during play. Odds shift based on what's happening on the field, so quick decision-making is key.

Once a bet is confirmed, it generally cannot be cancelled. However, in some cases you may be able to use the Cash Out feature before a match starts to partially or fully settle your bet. This option is not available in all markets.

If a match is cancelled or does not take place, all bets on that match are voided and stakes are refunded. For rescheduled matches, bets may remain active or be voided depending on AK8's policy.

Yes. AK8 protects all transactions and personal data with 256-bit SSL encryption. Your information is never sold or shared with third parties. Read our Privacy Policy for full details.

Go to "Security" under Account Settings. Enable "Two-Factor Authentication". Each time you log in, an OTP will be sent to your mobile. This adds an extra layer of protection to your account.

Change your password immediately and log out of all devices. Then email support@ak8.life or reach out via Live Chat. Our security team will investigate promptly.

Download the AK8 app from our download page. Android users can download and install the APK file. iOS users can download it from the App Store.

To install a third-party APK on Android, you need to allow "Install from Unknown Sources". Go to Settings > Security > Unknown Sources and turn it on. You can turn it off again after installation if you prefer.

After your first login on the app, go to Settings and enable the "Biometric Login" option. If your phone has fingerprint or Face ID set up, you can sign in without a password from that point on.

First, fully close the app and reopen it. If that doesn't help, clear the app cache (Settings > Apps > AK8 > Clear Cache). If the issue persists, download the latest version and reinstall the app.

Yes. You can set daily, weekly, and monthly deposit limits from your account settings. There is also a "Cooling Off" feature if you need a temporary break from betting.

The minimum age to bet on AK8 is 18. Registration and betting by anyone under 18 is strictly prohibited. Age is verified through KYC.

AK8 is an online betting platform operating under an international license. Adult users from Bangladesh may use this platform at their own discretion. It is each user's responsibility to be aware of and comply with local laws regarding betting.

You can chat with us directly in Bengali via Live Chat — available 24/7. Prefer email? Reach us at support@ak8.life and we'll get back to you within 2–4 hours.

Yes. AK8's support team assists entirely in Bangla. The website and app are fully available in Bangla, and all our services are built with Bangladeshi users in mind.